A complaint is simply defined as follows:
"An expression of dissatisfaction with a service which requires a response."
Complaints may be made orally or in writing and can also be accepted via the telephone or electronically to the Administrative Officer within the Equality Unit who will then pass it onto the appropriate officer within the Unit.
To download the Equality Unit Complaints Procedure click here.
To download the Equality Unit Complaints Form click here.
To download the Equality Unit Guidelines on Redress click here