Customer Surveys

Comparison of Customer Surveys carried out independently

  2008 2009 2011
Information regarding Surveyors % % %
Helpfulness of Surveyors 95.5 97.3 95.6
Surveyors — Problem Solving Skills 97 98.2 91.2
Accessibility of Surveyors 90 88.3 90.4
Information regarding Business Support % % %
Politeness of Business Support 98.3 98.7 98.6
Helpfulness of Business Support 94.8 98.2 99.6
Accessibility of Business Support 98.3 99.3 98.2
General Information % % %
Information Easy to Understand 98.3 93.9 98.6
Would you like information available in large print (answer in % as yes) 1 0 0
Would you like information available in Braille (answer in % as yes) 0 0 0
Would you like information available in another language (answer in % as yes) 0 0 0.6
Would you like information available in audio format (answer in % as yes) 0 0 0
Would you like information available in other formats (answer in % as yes) 0 0 0
  2008 2009 2011
General Comments % % %
Overall Satisfaction with Building Control 96.5 97.9 93.6
Individuals aware of the complaints procedure 56.5 62.9 100.
Individuals who made a Complaint 4.3 1.4 0
Individuals Satisfied with the Handling of the Complaint 100. 100 N/A
Satisfaction of previous suggestions made to improve the Building Control Department - 98.5 93.6
Overall % of Individuals who made additional comments 15.8 87.3 43.9