Customer Surveys

Comparison of Customer Surveys carried out independently

  2009 2011 2012
Information regarding Surveyors % % %
Helpfulness of Surveyors 97.3 95.6 100
Surveyors — Problem Solving Skills 98.2 91.2 100
Accessibility of Surveyors 88.3 90.4 80.4
Information regarding Business Support % % %
Politeness of Business Support 98.7 98.6 90.4
Helpfulness of Business Support 98.2 99.6 98.9
Accessibility of Business Support 99.3 98.2 98.9
General Information % % %
Information Easy to Understand 93.9 98.6 98.4
Would you like information available in large print (answer in % as yes) 0 0 0
Would you like information available in Braille (answer in % as yes) 0 0 0
Would you like information available in another language (answer in % as yes) 0 0.6 0
Would you like information available in audio format (answer in % as yes) 0 0 0
Would you like information available in other formats (answer in % as yes) 0 0 0
  2009 2011 2012
General Comments % % %
Overall Satisfaction with Building Control 97.9 93.6 97.8
Individuals aware of the complaints procedure 62.9 100 97.3
Individuals who made a Complaint 1.4 0 1.32
Individuals Satisfied with the Handling of the Complaint 100 N/A 100
Satisfaction of previous suggestions made to improve the Building Control Department 98.5 93.6 86.4
Overall % of Individuals who made additional comments 87.3 43.9 63.1